When signing in, I get "Error! can't support multiple login in the single account"

This error means one of the following:

  • Your account is already signed in on another device or in another browser window.
  • You signed in using a browser that does not accept 3rd-party cookies. You then closed the browser window without signing out, so your account is still signed in.

To prevent this error:

  • Ensure users do not share accounts.
  • Ensure that your browser allows 3rd-party cookies.
  • Do not use the NeuroPilot portal in a Private or Incognito browser window, as your browser will discard cookies when the window is closed.

NeuroPilot Online Documentation

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